Fraud Prevention Process Owner

Hello!
We are currently looking for an experienced Fraud Prevention Process Owner to join a fast-paced, innovative, and customer-focused international team.

Key Responsibilities:
Fraud Policy Development

• Design and implement robust fraud prevention strategies for mobile and card transactions
• Develop dynamic fraud management solutions that minimize customer disruption
• Stay up to date with evolving fraud trends, technologies, and industry best practices

Customer-Centric Fraud Management

• Collaborate with customer experience teams to align policies with user expectations
• Ensure fraud detection tools maintain a balance between security and usability
• Resolve complex fraud-related customer complaints with professionalism and care

Fraud Monitoring & Analysis

• Monitor fraud trends and proactively adapt policies
• Use data analytics to identify and address emerging risks
• Define and track key metrics to measure effectiveness

Policy Implementation & Delivery

• Lead the implementation of fraud prevention strategies across systems and teams
• Work closely with tech, operations, and customer support teams
• Ensure seamless integration of fraud controls into products and processes

Cross-Functional Collaboration

• Partner with risk, compliance, and legal teams to ensure regulatory alignment
• Engage with product teams to embed fraud prevention in the early development stages
• Represent the company in external forums and industry groups to drive innovation

Requirements:

• 5–7 years of experience in fraud prevention, risk management, or related roles within a retail bank or fintech environment
• Proven track record in developing and implementing customer-friendly fraud policies
• Strong analytical mindset with the ability to work with large datasets
• Excellent communication skills for both technical and non-technical audiences
• Working knowledge of card transaction processes and application security
• Strategic thinker with a hands-on approach to execution

Key Attributes:

• Customer-obsessed, proactive, and solutions-oriented
• Strong leadership and project delivery skills
• High integrity, attention to detail, and resilience
• Ability to thrive in a fast-moving, cross-functional environment

What We Offer:

• Competitive salary
• A supportive and inclusive international team
• Opportunities for personal and professional growth

Candidates from the CIS region are highly encouraged to apply