Key Account Manager

effie is an international software product company. We discover new and unconventional approaches to tackling business challenges by providing global cloud-based SaaS solutions, leveraging the sharing economy and AI capabilities.
In addition to developing innovative software products, we offer a full range of services, including deployment, training, administration, optimization, process automation, technical support, and business analytics consulting.
Our main expertise lies in optimizing business processes for manufacturers, distributors, merchandising agencies, and retail chains in the CPG (including FMCG) and pharmaceutical industries.

• 140+ team members;
• 100+ clients across 13 countries, including PepsiCo, Coca-Cola, Nestlé, Shell, Nemiroff, Philip Morris, and others;
• 27,000+ users of our services;
• Microsoft Gold Partner.

What We Value:

• Passion - You can only make customers happy if you truly love what you do;
• Trust - The foundation of all relationships, inside and outside the company;
• An Eye for Excellence - A deep appreciation for quality in every form;
• Simplicity - The best things don’t need extra explanation.

We are looking for a Key Account Manager to drive the strategic development of relationships with key clients. Your role will involve identifying opportunities for long-term collaboration, building partnerships with C-level executives and business owners, and developing and executing joint development plans. You will play a key role in shaping the strategy for working with clients, managing large-scale projects, and ensuring a high level of trust and engagement. If you're ready to work at a strategic level in client relationship development and make a real impact on the business, we'd be happy to have you on our team!

Skills & Requirements:
Professional Experience and Skills:

• At least 5 years of experience working with large distributors and/or manufacturers.
• Knowledge of the CPG/FMCG/Retail market and distribution channels.
• Experience in selling IT services/solutions is a plus.
• Experience working with large international companies is an advantage.

Client Relations and Communication Skills:

• Ability to build long-term relationships with key buyers within the assigned client base.
• Proficiency in conducting offline and online negotiations with client management.
• Experience in business development (cross-selling and upselling services) and client retention.

Personal Qualities and Abilities:

• Stress resilience, self-organization, and ability to work effectively within a team.
• High attention to detail and respect for deadlines, with strong problem-solving skills.
• Quick to learn new products and a strong desire to acquire new knowledge.
• Fluency in Kazakh and Russian.
• Upper-intermediate level of English is a plus.

Responsibilities:
Relationship Management:

• Build and maintain long-term, mutually beneficial relationships with key buyers in the assigned client base.
• Achieve sales goals by expanding business with existing clients through cross-selling and upselling.
• Develop, negotiate, and finalize commercial terms with clients.
• Handle RFI/RFP requests from clients, prepare, present, and defend commercial proposals.
• Develop and implement joint development plans with key clients.
• Take proactive steps to ensure client retention and satisfaction.

Identifying Client Needs and Providing Solutions:

• Identify clients’ business objectives and propose tailored solutions using the effie service.
• Ensure that the client’s needs are met throughout the partnership with the company.

Market and Competitor Analysis:

• Analyze competing solutions at client sites (existing or planned) to differentiate effie from competitors and strengthen our competitive position.

Collaboration with Internal Teams:

• Collaborate with marketing and product development teams to inform clients about additional service features and opportunities.

We offer:

• Remote work arrangement (with occasional visits to client offices or client retail locations);
• Offline meetings with clients in Almaty, as well as occasional business trips across Kazakhstan (possible trips to other countries);
• Working hours from 9:00 AM to 6:00 PM in Almaty;
• Individual onboarding program and mentorship;
• Paid vacation of 21 working days and sick leave.