Middle/Senior Technical Writer REMOTE

Responsibilities

• Creating and maintaining user documentation for our customers in plain English.
• Understanding the product with many features and collaborating with product, development, marketing, and the other teams to gather technical information.
• Adapting your writing to the existing style guide.
• Analyzing outdated articles and updating them promptly.
• Improving existing technical software documentation.
• Completing other writing-related tasks, e.g., reviewing video scripts and educational courses regarding technical expertise, etc.

Requirements

• Location - anywhere outside of Russia
• English level B2+
• Technical documentation writing experience: 2+ years. Experience writing user documentation for SaaS is a plus.
• Systematic thinking. The ability to break down complicated topics and explain them briefly as possible in simple words.
• Ability to look at software product from a user's point of view, an undying desire to understand and test how a feature works before handing out a doc. Be ready to reach client-facing teams to find the value, use cases, etc.
• A love of bulleted lists, subheadings, neat screenshots, and, most importantly, the people for whom you are creating content. Your attention to detail and willingness to document perfection matters a lot, too.
• HTML, Markdown, GIT, Jira, Confluence, and Snagit skills are essential.
• Smart use of AI at work (yeah, it helps a lot—but if you think it will work for you instead of with you, there’s no reason to hire you, right?)
• You should have a positive attitude, plenty of energy and enthusiasm, be ready for remote communications, and be able to finish what you start.
• Ability to work in an unstable environment where things are constantly changing. Adaptability is the ability to switch to other tasks as needed and lead several projects simultaneously.

• What We Offer:

• Competitive salary paid in USD.
• Full coverage of medical and well-being expenses.
• Reimbursement for English lessons.
• Co-working space allowance.
• Company-provided work equipment.
• 30 paid days off annually.
• Fully remote work flexibility.

Location: Remote

Type: Permanent independent contractor role | Full-time

Preferred Timezones: CET