Customer Service coordinator

Our client is an international company (medical devices)

Responsibilities:

• Process sales orders for instruments, equipment and implants in SAP;
• Process orders for Rotating Kits capitalization in SAP-based tool;
• Co-ordinate activities of all parties involved in instruments orders processing (warehouse, distributor, sales, product manager, supply chain);
• Interact with marketing and sales teams on routine questions related to demand for instruments;
• Work with planning&supply on safety stock level determination and maintenance;
• Manage claim process related to instruments;
• Interact with European teams to maintain awareness of the policies, procedures and best practices in instruments kits rotation field;
• Be key-contact for IT team for instruments-related tools and systems improvement;
• Implement respective internal policies and legal requirements;
• Take key-role in stock-takes of instruments at the main WH and regional WHs;
• Maintain reporting on Instruments rotation.

• Higher education;
• Professional experience in supply chain functions;
• Clear understanding of supply chain key-processes;
• SAP experience;
• Advanced MS Excel skills;
• Proficiency in written and spoken English (minimum Upper-Intermediate level);
• Strong interpersonal and communication skills;
• Self-motivated and capable of working independently.

• Official employment under the Labor Code of the Russian Federation;
• Health Care and Accident Care Insurance;
• Abroad travel Insurance;
• Annual bonus;
• Corporate Sim-card;
• Hybrid work schedule.