SPA Receptionist

SPA Receptionist

Hotel description

The St. Regis Astana exemplifies extraordinary hospitality combined with unsurpassed sophistication, introducing a new level of luxury and glamour to Kazakhstan. Encompassing the most prestigious address in the capital city, the brand new hotel defines the modern day interpretation of the St. Regis legacy that began more than a century ago in New York.

The St. Regis Astana features 120 luxurious guest rooms, including 14 Ambassador Suites, 6 St. Regis Suites, 2 Royal Suites and a Presidential Suite. All guests can take pleasure in the legendary St. Regis Butler, ready to attend to every need with customary attention.

The culinary offerings include La Rivière, The Grill at The St. Regis Astana, and The St. Regis Bar. The luxury leisure facilities include Iridium Spa, indoor swimming pool, St. Regis Athletic Club, as well as a Children’s club. The hotel is also offering unrivalled event and meeting space for weddings and special celebrations including Astor Ballroom, seven meeting rooms and a business centre.

POSITION PURPOSE

Check in guests for appointments, provide general spa orientation to guests upon arrival. Promote and sell spa services.

ESSENTIAL FUNCTIONS

- Schedule services for individuals and large groups

- Answer questions about available services. Update the reservations/cancellations list throughout the day, inform of last minute changes, and resolve scheduling issues as needed by working with supervisor/manager.

- Process guest payments for spa/salon services and obtain payment authorization as needed.

- Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.

- Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation.

- Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards.

- Perform other reasonable job duties as requested by Supervisors.