Operations Manager

This role ensures that shipments are delivered efficiently, cost-effectively, and in compliance with international trade regulations. The manager will coordinate with customers, carriers, customs agents, and internal teams to optimize operations.

Key Responsibilities:

Operational Management

• Supervise and coordinate freight forwarding activities, including import, export, and domestic shipments.
• Ensure timely and accurate documentation for shipments, including bills of lading, customs declarations, and freight invoices.
• Monitor and manage relationships with carriers, customs brokers, and third-party logistics providers.
• Oversee the use of freight management software and digital tracking systems to optimize shipment visibility and efficiency.

Customer Service & Relationship Management

• Act as the primary point of day to day contact for key clients, ensuring exceptional service and prompt resolution of issues.
• Collaborate with sales, account and business development teams to develop tailored logistics solutions for clients.
• Handle escalations and troubleshoot operational challenges in freight forwarding processes.

Regulatory Compliance & Risk Management

• Ensure compliance with international trade laws, customs regulations, and company policies.
• Monitor industry trends and regulatory changes affecting freight forwarding and global supply chains.
• Manage risk assessments and implement contingency plans to minimize disruptions in the supply chain.
• Maintain accurate records and reports to support audits and regulatory requirements.

Team Leadership & Performance Management

• Lead, mentor, and train a team of freight forwarding professionals, fostering a high-performance culture.
• Set KPIs and monitor team performance, providing feedback and coaching for continuous improvement.
• Coordinate with warehouse and transportation teams to streamline logistics operations.
• Encourage innovation and process improvement within the department.

Requirements:

• 5+ years of experience in freight forwarding.
• Proven experience in handling international shipments, customs clearance, and trade compliance.
• Strong knowledge of freight forwarding processes (air, sea, and land transport).
• Excellent leadership, problem-solving, and decision-making skills.
• Proficiency in logistics software, ERP systems, and tracking tools.
• Strong communication and negotiation skills with customers and suppliers.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Knowledge of Incoterms, customs regulations, and international trade documentation.