Customer Support Specialist

Crystalia Glass LLC is a leading provider of premium glass products, dedicated to transforming spaces with elegance and sophistication. Among our clients are such companies as SpaceX, Nike, Starbucks, Bank of America, Yves Saint Laurent, and many others. With a commitment to craftsmanship and innovation, we specialize in designing and manufacturing high-quality glass solutions for residential and commercial projects.

Founded in 2017 in New York, the company has expanded its presence with offices in Los Angeles, Florida, and Texas. As a nationwide company, we serve clients across North America, offering our signature glass products and services to diverse markets.

We are looking for a proactive Customer Support Manager (lead qualification) to join our team. This role is essential in establishing initial contact with potential clients, assessing their needs, and directing them to the appropriate sales team members. If you enjoy engaging with people, have excellent communication skills, and thrive in a fast-paced environment, we encourage you to apply!

We consider candidates from anywhere in the world!

Employment Type:

• Full-time, 8:30 AM - 5:00 PM, New York time.

• Remote work.

Key Responsibilities:

• Conduct initial contact and respond to incoming inquiries from potential customers.

• Qualify leads by assessing customer needs, project requirements, and budget.

• Provide basic product information and initial consultation to prospects.

• Route qualified leads to the appropriate sales representatives.

• Maintain accurate records of customer interactions in HubSpot.

• Communicate effectively with both B2B and B2C clients via phone, email, and chat.

• Ensure a positive customer experience by providing timely and professional responses.

Requirements:

• Strong communication and interpersonal skills.

• Experience in sales, customer service, or a similar client-facing role.

• Ability to quickly assess customer needs and qualify leads.

• Tech-savvy, with proficiency in CRM systems (HubSpot preferred) and communication tools.

• Fluent in English.

Conditions:

• Competitive salary based on skills and experience.

• Paid sick leave and vacation.

Why Join Us?

• We provide documents suitable for obtaining Nomad visas.

• Clear opportunities for career development and salary increase.

• Work with a diverse and talented group of professionals.

• Supportive and innovative work environment.

Next Step: After reviewing your profile, you will receive an invitation to participate in a virtual video interview via HireFlix. This is an excellent opportunity for us to get to know you better and for you to showcase your skills and experience. Completing this step will expedite the scheduling of a formal interview with our team.

Join Crystalia Glass LLC and play a vital role in connecting customers with the right solutions. Apply today!