Service Team Leader (Apple)

About the position:

Service Team Leader plays an important and influential role in the organization and is the primary liaison with management and employees in the UGCIS region, responsible for the quality of service desk services in keeping with the highest Apple standards.

Key responsibilities:

• Manage service coverage in 7 countries for the Apple brand.
• Management of the company's service center.
• Management of service center personnel.
• Hiring, onboarding, training, new employees.
• Identification of target customers, development and implementation of IT service sales.
• Service support for the company's partners and retailers.
• Oversee RMA parts requisitioning and inventory management through vendors/suppliers.
• Budget and spare parts inventory management.

Requirements:

• Hands-on experience managing service centers for at least 5+ years;
• Proven ability to increase service center sales and profitability;
• Flexibility, adaptability, ability to work under pressure and meet deadlines in a fast-paced environment;
• Proven experience in managing people and teams;
• Confident knowledge of English (B2-C1);
• Ability to travel periodically to meetings as required;
• Proven time management skills with proven ability to meet deadlines;
• Strong analytical and problem solving skills.

We offer:

• Location – Almaty, Tbilisi, Kyiv;
• Opportunity to work for a financially strong, fast-growing multinational company;
• Constant interaction with global teams of professionals;
• International career opportunities;
• Access to continuous professional development: training, certification programs, events, and team buildings;
• Attractive remuneration package;
• Life events’ gifts, corporate presents and awards, years of service bonuses;
• Special prices for the Company products.

ASBC Company is a part of ASBIS Group, the pre-eminent global value add distributor, OEM, and solutions provider with over 2600 employees in 28 subsidiaries across the EMEA region. We are distinguished by our in-depth industry insight and 32+ years of experience as a reliable global partner for clients and suppliers.

We are proud of being one of the certified companies by Great Place to Work®, the global authority on workplace culture, as we believe that our true asset is people. ASBIS invests a lot to create a workplace where every employee has consistently positive experience, professional growth, and appropriate support to unlock their potential and build a future with the company.

Whatever your area of expertise and specialization, you will find a range of career opportunities at ASBIS.

We are on a mission to bring technology to everyone and are looking for new colleagues. Are you the one? Apply now.