Head of Retention

International digital marketing company and one of the leaders in the iGaming industry looking for Head of Retention!

Responsibilities:
• Develop and execute innovative retention strategies to increase player loyalty and reduce churn.
• Analyze customer behavior data to identify trends, make informed decisions, and improve retention rates.
• Collaborate with the marketing team to coordinate retention-focused campaigns, including email marketing, promotions, and VIP management.
• Manage and optimize the lifecycle of players through targeted communications, offers, and rewards.
• Work closely with the customer service team to ensure a seamless and positive customer experience.
• Prepare regular reports on the effectiveness of retention initiatives and make data-driven recommendations for improvement.

Requirements:
• Minimum of 3 years of experience in a retention role within the iGaming or online entertainment industry.
• Strong analytical skills and experience with CRM systems and data analysis tools.
• Excellent communication and interpersonal skills to effectively lead a team and collaborate across departments.
• Proven track record of developing and implementing successful retention programs.
• Creative thinker with the ability to devise innovative strategies.
• Fluent in English.

Conditions:
• Free to choose your work format: completely remotely or hybrid in our Cyprus office.
• Relocation assistance for those ready to embark on a new adventure.
• Competitive compensation package ensures your hard work is rewarded.
• Join a friendly and professional team committed to excellence.
• Enjoy a shortened working day for improved work-life balance.
• Benefit from 21 working days of vacation to rejuvenate and recharge.