Специалист технической поддержки

We are a product-driven SaaS company with development offices across Europe and business hubs in Austria and the United Kingdom, and our headquarters in Switzerland.

Our core focus is the development of both software and hardware. We have two main products on the market. The Kate 2 Tabletop ordering solution for casual dining chains and our larger formfactor self service kiosks aimed at the QSR market.

We’re currently expanding our team and looking for a 1st Line Support Manager to join us for day shifts (09:00 to 21:00 UK time) in Belarus.

Responsibilities

• Assisting users with resolving arising issues;

• Processing incoming requests and creating tasks for higher‑level support lines;

• Providing technical support to clients and working with content;

• Assisting in testing the company’s products and services;

• Maintaining reports and documentation.

Requirements

• English proficiency at Upper-Intermediate level or higher;
• French proficiency at Intermediate level or higher (is a plus);

• Clear communication skills and the ability to interact with clients;

• Ability to work with email, messengers, and task‑tracking systems;

• Strong communication, organization, and attention to detail;

• Analytical thinking and the ability to quickly find solutions to assigned tasks;

• Goal‑oriented mindset, focus on results, and ability to work in a team;

• Confident PC user with basic knowledge of communication systems and software;

• Understanding of key HTTP methods;

• Experience working with Postman is a plus.

What We Offer

• Fully remote work;
• Opportunity to contribute to large-scale projects across various regions;
• Hands-on experience in the IT industry;
• Career and professional growth within a team of experts.