Guest Support / Customer Experience Specialist (Специалист по размещению гостей)

A company specializing in Airbnb short-term rental management in Vancouver (Canada) is looking for a Guest Support Specialist (fully remote job). In the past year, we have been maintaining more than 100 units and have had over 5000 guests.

Job description:

We provide 24/7 Guest Support online and over the phone. You will be in communication with the guests during your 8-hour shift, responding to inquiries, coordinating with the Cleaning Team, etc.

Responsibilities:

• Handle all inquiries, consultations, and bookings
• Control check-in, check-out, key exchanges
• Provide information, 24/7 guest assistance (within your shift)
• Create new listings and guests' instructions as needed
• Interact with guests and Airbnb regarding their reservations
• Work closely with the Cleaning Team and Handyman
• Perform customer support for the users of our pricing management software

Requirements:

• MUST:
  - High level of writing and speaking English
  - Ability to manage unusual situations without explicit instruction
  - Creative problem-solving
  - The doer personality and proactivity
  - Loads of empathy, patience, and a positive approach
  - Analytical mindset
  - Confident computer user
• Preferable:
  - Bachelor or equivalent in Linguistics, Education
  - Experience working in the travel business
  - Experience working with Airbnb
  - Experience working remotely

We offer:

• Work in the young, ambitious, and professional team
• Shift's schedule: 17:00–01:00 Vancouver time (07:00–15:00 UTC+7 during the summer time)
• Monthly payments in cryptocurrency
• The salary is $40 USD per shift (15-16 shifts per month)
• Working under a Job Subcontract
• Fully remote job

How to apply:

Please include a brief cover letter with your application explaining why you want this job, also let us know where you are located.

Applications without a cover letter won't be taken into consideration.