IT Support Engineer

Lev Haolam is an international, fast-growing mission-driven enterprise based in Israel, focused on the U.S. market and committed to supporting local family-owned businesses in Judea and Samaria.

We are currently looking for an IT Support Engineer to join our international team of passionate professionals. This is an opportunity to contribute to a purpose-driven business while building scalable processes and making a real impact.

At Lev Haolam, we value ownership, collaboration, and continuous improvement. By joining us, you become part of a team committed to meaningful work and long-term growth, for our partners, our customers, and our people.

Responsibilities:

• Provide internal IT support to company employees (L1/L2).
• Handle incoming requests via HelpDesk and corporate communication channels.
• Resolve incidents related to software, access rights, hardware, and corporate services.
• Support ERP (user / advanced user level):
• Analyze and reproduce issues.
• Perform initial diagnostics.
• Verify business process flows.
• Properly escalate complex cases.
• Configure and manage user access rights.
• Collaborate with DevOps, ERP specialists, and developers.
• Monitor SLA compliance and maintain transparent task statuses.
• Contribute to and maintain the internal Knowledge Base.
• Participate in continuous improvement of support processes.

• At least 1 year of experience in IT support (or a strong junior with high motivation).
• English B1+.
• Solid knowledge of Windows and MacOS.
• Basic networking knowledge (VPN, Wi-Fi, DNS).
• Experience working with ticketing systems.
• Understanding of Google Workspace / Microsoft 365 and corporate services.
• Experience working with ERP systems at user level (Priority ERP is a plus).
• Ability to clearly document issues, reproduction steps, and collect logs.
• Strong user-oriented communication skills.
• Good organizational skills and ability to work within SLA.
• Ownership mindset, committed to resolving issues fully, not just closing tickets.

• Work in an international company with a meaningful mission.
• Opportunity to influence and improve IT processes.
• Professional growth and development.
• Competitive salary (discussed during the interview process).
• A results-oriented and collaborative team environment.