VIP Service Specialist

Founded in 1935, Almaty International Airport is the largest air gateway in Kazakhstan and, since 2020, has been part of TAV Airports, a member of the Groupe ADP – the world’s leading airport management platform operating in 29 countries.

Our mission – connecting CIS countries to the world through a seamless, world-class travel experience.

Our vision – by 2030, to become Asia’s most desired gateway with the largest number of destinations in Central Asia, delivering innovative travel and cargo experience, and driving sustainable growth for local communities.

Our values – Safety & Responsibility, Customer & People Centricity, Innovation & Agility, Collaboration & Transparency, Excellence & Passion.

We are committed to operational excellence, customer satisfaction, and continuous innovation, while upholding the highest standards of safety, sustainability, and service quality.

Job Summary:

The Airport VIP Service Specialist is responsible for the end-to-end coordination, regulation, and operational oversight of VIP and protocol flights, ensuring seamless handling of high-profile guests, governmental delegations, and official visits.

The role ensures premium service standards, regulatory compliance, and effective coordination between airport departments, external authorities, and the airport’s managing/operating company. This position safeguards the airport’s reputation at national and international levels by delivering secure, discreet, and protocol-compliant VIP services.

KEY RESPONSIBILITIES:

Operational & VIP Coordination

• Regulate and coordinate important flights (VIP, diplomatic, governmental, official delegations).
• Oversee preparation and readiness of the VIP lounge and associated facilities.
• Ensure compliance with aviation security, customs, immigration, and protocol requirements.
• Coordinate aircraft stand allocation, ground handling, and escort arrangements for VIP flights.
• Protocol & Government Liaison
• Liaise with governmental authorities (border control, customs, security agencies, protocol services).
• Coordinate official welcoming procedures for state delegations and high-ranking officials.
• Ensure adherence to diplomatic and protocol standards.

Stakeholder Coordination

• Act as focal point between airport operations and the airport operating/management company.
• Coordinate with airlines, ground handling agents, catering, security, and cleaning services.
• Facilitate communication between internal departments to ensure smooth VIP operations.
• Service Quality & Compliance
• Maintain high standards of hospitality and confidentiality.
• Identify service improvement opportunities within VIP operations.
• Prepare operational reports related to VIP movements and visits.
• Ensure risk mitigation and contingency planning for sensitive or high-profile visits.

QUALIFICATIONS & REQUIREMENTS:

• Bachelor’s degree.
• Minimum 1-3 years of experience, preferably in airport operations, VIP services, aviation protocol, or high-level hospitality.
• Experience working with governmental or diplomatic stakeholders is highly desirable.
• Knowledge of aviation security procedures.
• Understanding of diplomatic protocol standards.
• Familiarity with airport operational flow and ground handling coordination.
• Fluency Kazakh and Russian, knowledge of English is an advantage.

Role-based Competencies:

• Professional presence and executive-level etiquette
• Ability to work under pressure
• Proactive problem-solving
• Strong interpersonal skills
• High sense of responsibility

WHAT DO WE OFFER:

• Employment in accordance with the Labor Code of the Republic of Kazakhstan
• Office location - Almaty International Airport, Mailin St. 42
• Work schedule 5 days per week, working hours from 8.00 to 17.00 (lunch break from 12.00 to 13.00)
• Free lunches
• Hybrid work (working from home up till 5 days per month upon Line Manager's approval)
• Annual paid leave of 24 calendar days (+1 day for birthday after 1 year employment)
• Annual bonuses on performance results
• Medical Insurance after Probation period
• Shuttle bus (13 routes)
• Trainings, e-Learning Academy, and other online/offline platforms

Almaty International Airport ensures equal opportunities for every applicant, excluding any form of discrimination based on: race, color, gender, religion, language, marital status, orientation, political opinion, ethnicity, health, disability, family obligations, trade union activity, or age.

Join our team today and become a vital part of our global airport family, comprising dedicated professionals who work together to ensure a future of seamless travel experiences!