Technical Support Specialist (L1)

Helping users no matter what issues they experience.

Registration of all client requests in the task management service.

Ask customers targeted questions to quickly understand the root of the problem.

Provide prompt and accurate feedback to clients.

Properly escalate unresolved issues to the appropriate internal teams.

Providing advice to clients on using the software.

Prioritize and manage several open issues at one time.

Receiving and resolving requests via email.

Acting as the first line of support for various integrations.

Creating new instructions in the knowledge base.

Maintain jovial relationships with clients.

Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role.

Experience with POS equipment, like thermal printers, label printers, barcode scanners, magnetic card scanners, etc.

Hands-on experience with Windows/Linux/Mac OS environments.

Good understanding of computer systems, mobile devices and other tech products.

Ability to diagnose and troubleshoot basic technical issues.

Previous experience of familiarity with iiko software can be a huge advantage.

Familiarity with remote desktop applications and help desk software (eg. AnyDesk, TeamViewer).

Excellent problem-solving and communication skills.

Ability to provide step-by-step technical help, both written and verbal.

BS degree in Information Technology, Computer Science, or a relevant field.

Additional certification in Microsoft, Linux, Cisco, or similar technologies is a plus.

Engaging work environment with highly qualified specialists.

Opportunities for professional development and career growth.

Competitive paid time off and paternity leave.

The chance to work in an international company with a diverse team.

Compensation for English language course.

Work schedule is 2-2 or 5-2.