Senior IT Support Officer (Site based)

UCC Holding is looking for Senior IT Support Officers, locations: Beineu, Bozoi, Kyzylorda and Turkistan.

Responsibilities:

• Assist with the administration of Client end Installations.
• Assist in network connectivity troubleshooting and firewall maintenance
• Install Complex Software for Desktop Management. This includes Asset Management, Antivirus and Spam filtering software, Desktop Maintenance.
• Configure and install personal computer software packages, software upgrades, PC Support, Operating System upgrades and maintenance.
• Identify and correct operational problems on employee computers systems.
• Update tickets using Service Desk application based on the SLA and SOP.
• Assist in monitoring that daily backup systems and disaster contingencies are in place in the event of such faults to minimize disruption.
• Continually conduct research and investigates new or improved ways of working to ensure the ICT system is operating at its most effective and efficient
• Assist user in diagnosing, resolving, and documenting hardware and software problems timely and accurately.