Business Account Manager - Middle

Overview:

We are looking for a Business Account Manager to join a fast-growing fintech team working with payment and acquiring solutions. This role is ideal for a client-focused professional who is confident working with payment products, transactional data, and complex payment flows, and who enjoys building long-term partnerships in a highly regulated and dynamic industry.

Purpose of the role:

As a Business Account Manager, you will be responsible for managing and growing relationships with merchants using a fintech payment platform. Your mission is to ensure stable payment performance and sustainable business growth by combining account management expertise, a strong understanding of payment infrastructure, and data-driven insights. You will support clients throughout their lifecycle and help them scale across markets, payment methods, and products.

Key responsibilities:

• Act as the primary point of contact for assigned merchants, ensuring high service quality and timely resolution of issues

• Support the full client lifecycle, monitoring payment stability and helping optimize operational processes and key performance indicators

• Analyze payment and transactional data, including conversion rates, decline rates, chargeback ratios, and other performance metrics, and provide actionable recommendations

• Conduct regular business reviews to gather client feedback, present performance insights, and define optimization and growth initiatives

• Identify and execute opportunities for account growth, including expansion into new markets, currencies, payment methods, and additional fintech products

• Collaborate closely with internal teams to address client needs and improve overall service quality

• Track trends and changes in the fintech and payments industry and proactively advise clients on best practices

• Maintain accurate client documentation, reporting, and tracking of account status and action items

Required experience:

• 2+ years of experience as an Account Manager or Business Account Manager in fintech, payments, or acquiring

• Solid understanding of the payments ecosystem, including payment gateways, acquiring, settlement flows, chargebacks, and basic anti-fraud principles

• Strong communication and presentation skills, with the ability to work effectively with multiple stakeholders

• Analytical mindset and hands-on experience working with payment data and performance metrics

• Ability to manage multiple client accounts in a fast-paced fintech environment

• Proactive, results-oriented approach with a strong focus on client satisfaction

• English proficiency at C1–C2 level

Nice to have:

• Experience working with international merchants and cross-border payment flows

• Hands-on experience with CRM systems and analytics tools

• Knowledge of additional foreign languages

Our Benefits:

• Full-time remote work opportunities and flexible working hours;
• Private insurance;
• Additional 1 Day Off per calendar year;
• Sports program compensation;
• Comprehensive Mental Health Programme;
• Free online English lessons with a native speaker;
• Generous referral program;
• Training, internal workshops, and participation in international professional conferences and corporate events.