Front Office Agent

• Greet and welcome guests upon arrival with a friendly and professional attitude.
• Check guests in and out efficiently using the hotel’s reservation system.
• Manage guest reservations, modifications, and cancellations.
• Provide accurate information about hotel amenities, services, and local attractions.
• Handle guest inquiries, requests, and complaints promptly and courteously.
• Process payments and maintain accurate billing records.
• Maintain the front desk area, ensuring cleanliness and organization.
• Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction.

Follow all hotel policies and procedures, including security and safety protocols.

• Minimum of 2 years in a similar position in a high volume internationally recognized luxury hotel chain

• Basic computer skills

• Able to read and write excellent Uzbek, English, Russian and preferably another language

• High school or equivalent education required.

• Communication skills
• Organisational skills
• Guest focus
• Discipline
• Build relationships
• Facilitate open communication
• Foster teamwork
• Promote team diversity
• Customer service orientation

• Accommodation on the employer's premises.
• Salary: competitive, discussed after interview.
• Opportunities for career advancement and corporate training.
• Additional benefits: discounts on services, meals.
• Opportunity to work at a high-end resort with international service standards and a premium guest experience.​​​​​​​