E-commerce Manager

Job Responsibilities:

• Responsible for store operations on Kaspi.kz and other e-commerce platforms, including product listing, promotional campaign planning, advertising optimization, etc.

• Analyze platform data (e.g., traffic, conversion rates) to develop sales strategies and achieve monthly/quarterly sales targets.

• Handle customer inquiries and after-sales issues, maintain platform ratings and brand reputation (ensure service quality to keep Kaspi.kz return rates manageable).

• Monitor e-commerce trends in Kazakhstan (focusing on 3C electronics and high-value categories) and optimize product selection strategies.

• Collaborate with logistics partners (e.g., ZAMMLER) to ensure timely order fulfillment (platform delivery timelines: 3-7 days).

• Experience in the mobile phone industry or 3C electronics sector.

• 1-3 years of cross-border or local e-commerce operations experience; familiarity with Kaspi.kz platform rules preferred (understanding of its high average order value positioning and logistics subsidy policies).

• Proficient in data analysis tools (e.g., Google Analytics), SEO optimization, and advertising platforms (Meta/Google Ads).

• Fluent in English and Russian; proficiency in Chinese is a plus (to facilitate collaboration with Chinese teams).

• Results-driven with the ability to independently develop and execute sales plans.

• Adaptable to fast-paced environments and platform policy changes.