Reservations Agent Waldorf Astoria Hotel

The Reservations Agent position is open for a new Waldorf Astoria hotel in Minsk.

Waldorf Astoria - the first international luxury Hotel in Belarus, situated in a prime city center location in Minsk, near the main city attractions and benefiting from an extensive river frontage. Splendid combination of main historical and newfangled recreations area in neighborhood.

A Reservations Agent with Waldorf Astoria Hotels and Resorts is responsible for managing guest bookings and inquiries to deliver a seamless and personalized experience to our guests while optimizing occupancy and revenue. This role is central to shaping guest impressions, ensuring accuracy, professionalism, and excellence at every step of the reservation process.

What will I be doing?

• Handle all telephone, email inquiries promptly and courteously, ensuring clarity, accuracy, and adherence to the hotel’s service standards at all times.
• Process individual and group reservations efficiently using the property management system.
• Apply strategic understanding of seasonal patterns and historical trends to support occupancy and rate optimization.
• Execute up-selling techniques and leverage rate strategies to maximize revenue while offering tailored room options to guests.
• Provide timely and accurate quotations and written confirmations to guests and clients, ensuring a clear and professional communication trail.
• Maintain full knowledge of the hotel’s services, room types, facilities, and policies to confidently answer guest queries and provide expert guidance.
• Ensure timely and high-quality processing of guest requests and modifications, providing consistent support from the moment of inquiry through to arrival.
• Collaborate closely with Revenue, Sales, and Front Office teams to ensure accuracy in group blocks, special requests, and VIP bookings.
• Maintain up-to-date reservation records and generate relevant reporting as requested by leadership.

What are we looking for?

A Reservations Agent serving Waldorf Astoria Hotels & Resorts is always working on behalf of our guests and working with other team members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Minimum 2–3 years of experience in reservations or front office within a luxury hotel or high-end hospitality environment.
• Proficiency in hotel reservation systems (e.g., Opera) and a strong understanding of booking procedures, inventory control, and rate management.
• Outstanding written and verbal communication skills, paired with a confident and courteous telephone manner.
• Demonstrated ability to multitask efficiently and remain calm under pressure in a fast-paced environment.
• Flexibility to work a variety of shifts, including weekends and public holidays, as business needs require.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

We are offering the following benefits to a successful candidate:

• Competitive salary

• Voluntary medical insurance

• Training and Development opportunities

• Corporate Travel Program

Please indicate the desired level of compensation in your cover letter.

Ссылка на Общереспубликанский банк вакансий не размещается на основании абз. 5 ст.34 закона Республики Беларусь «О занятости населения»