Front Office Manager

What will you be doing?

Specifically, you will be responsible for performing the following tasks to the highest standards:

• Manage and motivate all front office personnel to include hiring, supervision, training, communicating objectives for the day, disciplining, scheduling and visually monitoring performance to ensure adherence to all service and productivity standards to provide guest satisfaction.
• Check and control room reservations, front office systems, supplies inventory, scheduling, forecasting and department budget to maximize revenue.
• Compile and prepare financial reports, including rate and availability calendar.
• Communicate with guests and team members both verbally and in writing to answer questions and provide clear direction in advising and instructing staff in details of work.
• Implements and monitors all corporate loyalty programs.

What are we looking for?

The ideal candidate will possess excellent leadership skills with a strong focus on direction and administration of all Front Office Operations to ensure profitability, control costs and quality standards to ensure total guest satisfaction. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Considerable knowledge of computer systems for registration, reservations and backup systems.
• Above average mathematical comprehension to understand and interpret numbers as they apply to operations in hotels.
• Ability to read, write, speak and understand the English and Russian languages to communicate with guests and team members.
• Thorough organization and supervisory skills proficient in accomplishing the task.
• Ability to develop subordinates to enhance advancement in the hotel and corporation, etc.

Education

High School graduate or equivalent required.

Experience

Minimum of two to three years' experience as Assistant and/or Manager of Front Office

What will we offer?

• A competitive salary and benefits package.
• Opportunities for professional development through Hilton's training programs.
• The chance to travel and experience the world with our exclusive GoHilton employee discount program.
• A supportive and inclusive work environment.

Why will you join us?

At DoubleTree by Hilton Shymkent, we believe in fostering a culture of growth and development. We are committed to providing our employees with the tools and resources they need to succeed.

If you are a passionate and dedicated individual who is looking for a rewarding career in the hospitality industry, we encourage you to apply.

​