Senior Conversation Designer

TBC Bank Uzbekistan, the first digital bank in Uzbekistan and a part of TBC Bank Group PLC, commenced its operations in 2020. Today, the bank is rapidly developing, offering retail banking solutions through its innovative fintech platform. Over 4 million registered users have access to banking services via its mobile application. "Making People's Life Easier" - the core principle of TBC Bank's operations. By advancing digital technologies across all spheres of life, TBC Bank is dedicated to building a bank free from queues, physical offices, bureaucracy, complex terminologies, and lengthy waits.

Our team is seeking an experienced Senior Conversation Designer capable of designing user interaction scenarios with voice assistants and chatbots, ensuring smooth and intuitive communication interfaces. In this role, you’ll lead the development of dialogs for diverse business purposes, addressing both user needs and client requirements. Additionally, you'll manage a team of junior conversation designers.

Primary Focus:

• Design Dialog Flows: Define the most suitable sequence of questions and responses, formulate scripted replies, and adjust scenario paths to optimize user request comprehension.
• Test & Optimize: Test newly designed dialogs, analyze test results, and implement refinements to boost recognition accuracy and overall service quality.
• Work Together with Data Science Specialists: Сollaborate closely with data scientists to integrate advanced ML models and NLP techniques aimed at improving natural language processing.
• Data Analysis: Track usage metrics, identify bottlenecks, and propose solutions for optimization.
• Guide Junior Team Members: Mentor less-experienced designers through training, consultancy, and hands-on advice related to voice assistant and chatbot configurations.

Qualifications:

• Proven track record of at least two years in designing dialogs for voice assistants and chatbots.
• Sound grasp of fundamental NLP concepts and familiarity with machine learning approaches, coupled with enthusiasm for staying abreast of emerging tech trends.
• Hands-on expertise with industry-standard tools for dialog design (such as Dialogflow, Botpress, Rasa).
• Exceptional skill in writing clear, detailed guidelines and excellent attention to nuances when expressing ideas.
• Foundational coding knowledge (preferably Python, JavaScript) would be considered a plus.
• Fluency in reading technical documents written in English.

Working with us means:

• An open atmosphere and vibrant team life without unnecessary bureaucracy or dress code;
• Medical insurance with extended coverage after the probation period;
• Coverage for conference participation, discounts for English language courses, and access to educational platforms (Coursera, Udemy);
• Internal meetups: lightning & thunder talks;
• High-performance equipment and additional monitors for productive work;
• Class “A” office in the city center
• A multicultural team (Georgia, Russia, Poland, Kazakhstan, Kyrgyzstan, Ukraine, Tajikistan);
• Referral program "Bring a Friend" with bonus opportunities;
• Coffee points for snacks at any time;
• Team-building and sports events that foster team spirit.