Customer Support Specialist (Junior) / Специалист по поддержке клиентов

Inktech — is an international IT company headquartered in Limassol, Cyprus. Since 2017, we have been creating and launching our own software products and services, focusing exclusively on Fintech and iGaming solutions. We are proud to be product-focused. Our team is our greatest asset.

We are seeking an experienced Customer Support Specialist (Junior) to join our team.

Responsibilities:

• Communicating with clients in online chat/messengers/social networks;
• Assisting with project questions, resolving queries;
• Transferring complex requests to specialized departments;
• Working according to company scripts and regulations;
• Maintaining a high level of customer satisfaction;
• Maintaining confidentiality of client and company information.

Requirements:

• Competent written speech;
• Ability to work with clients, including problem clients (stress resistance);
• PC skills, confident typing speed;
• Quick learning of new information (flexibility, trainability);
• Ability to work with several tasks simultaneously (multitasking);
• Experience of working in chat bots will be a plus;
• At least a B1 level of English proficiency.

We offer:

• High salary (plus performance bonuses and salary revision regularly);
• Remote work;
• 24 days holiday leave;
• Corporate English lessons;
• Exciting work challenges that allow you to grow to your full potential;
• A strong team of like-minded professionals who will be by your side to accomplish ambitious projects, stimulate your professional development and bring experience.