Мангит, улица Узбекистан
To analyze and report Customer’ Satisfaction trend &Voice of Customers (VOC) claims via Calls and On-Line chat
To check with ASCs and Samsung departments reasons of customer’s dissatisfaction; to prepare activities for improvement of Customer’s satisfaction based on analysis
Check call & happy call monitoring and preparing data for evaluation
Requesting to ASC about wrong information and system updates
Handling offline customer claims
Samsung Service marketing for increasing brand awareness: Brand Image, Signage
To develop Samsung Service marketing strategy