Head of Industrial Relations

Founded in 1935, Almaty International Airport is the largest air gateway in Kazakhstan and, since 2020, has been part of TAV Airports, a member of the Groupe ADP – the world’s leading airport management platform operating in 29 countries.

Our mission – connecting CIS countries to the world through a seamless, world-class travel experience.

Our vision – by 2030, to become Asia’s most desired gateway with the largest number of destinations in Central Asia, delivering innovative travel and cargo experience, and driving sustainable growth for local communities.

Our values – Safety & Responsibility, Customer & People Centricity, Innovation & Agility, Collaboration & Transparency, Excellence & Passion.

We are committed to operational excellence, customer satisfaction, and continuous innovation, while upholding the highest standards of safety, sustainability, and service quality.

About the Role:

We are looking for an experienced and strategic Head of Industrial Relations to lead and manage all aspects of employee relations, labor negotiations, and compliance with labor laws. The role plays a key part in maintaining a positive working environment, fostering constructive dialogue between management and employees, and ensuring that all HR and industrial relations practices meet regulatory and ethical standards.

• Develop and implement the company’s industrial relations strategy, aligned with corporate HR and business objectives;

• Maintain effective relationships with employee representatives, trade unions, and government labor authorities;

• Manage collective bargaining processes, labor negotiations, and dispute resolutions;

• Advise senior management on labor legislation, employment standards, and best practices in employee relations;

• Monitor compliance with the Labor Code of the Republic of Kazakhstan and other relevant regulations;

• Lead investigations and handle disciplinary and grievance procedures in a fair and consistent manner;

• Analyze workforce data and labor trends to proactively identify potential risks and opportunities;

• Support initiatives to strengthen employee engagement, workplace culture, and communication channels;

• Coordinate with the Legal Department and HR teams to ensure all agreements, policies, and practices are compliant.

Requirements:

• Higher education in Law, Human Resources, or related field;

• At least 7 years of experience in industrial or employee relations, preferably in a large organization;

• Deep knowledge of Kazakhstan labor legislation and regulatory frameworks;

• Strong negotiation, communication, and conflict resolution skills;

• Fluency in English ,Kazakh and Russian;

• Proven ability to work collaboratively with management, employees, and external stakeholders;

• Strategic thinking, integrity, and a high level of professionalism.

• Employment in accordance with the Labor Code of the Republic of Kazakhstan
• Office location - Almaty International Airport
• Work schedule 5 days per week, working hours from 8.00 to 17.00 (lunch break from 12.00 to 13.00)
• Free lunches
• Hybrid work after probation period (working from home up till 5 days per month upon Line Manager's approval)
• Annual paid leave of 24 calendar days (+1 day for birthday after 1 year employment)
• Annual bonuses on performance results
• Medical Insurance after Probation period
• Shuttle bus (13 routes)
• Trainings, e-Learning Academy, and other online/offline platforms
  
  Join our team today and become a vital part of our global airport family, comprising dedicated professionals who work together to ensure a future of seamless travel experiences