IT Support and Multimedia Specialist

Haileybury Almaty prioritises the safety and wellbeing of our community and expects all staff to share the same commitment. Our Child Protection & Safeguarding policy outlines the measures we have in place to ensure the safety of all students. As part of our safer recruitment process, online searches, extensive checks and references will be conducted.

Haileybury Almaty is an equal opportunity employer and as such treats all job applicants and staff with equal respect free from unjustifiable discrimination. Haileybury Almaty is committed to safeguarding and promoting the welfare of children and young people.

We are seeking for experienced IT Support and Multimedia Specialist This role will support and maintenance the multimedia and IT equipment.

Job Title: IT Support and Multimedia Specialist

Department: IT Department

Line Supervisor: IT Director

DUTY STATEMENT

The IT Support and Multimedia Specialist is responsible for supporting and maintaining multimedia equipment for school events and providing technical maintenance of the school’s IT infrastructure.

The specialist analyses, plans, purchases, installs, maintains, configures, troubleshoots, investigates failures, manages, and upgrades the school’s IT systems, as well as various peripheral equipment (printers, scanners, plotters, copiers, faxes, etc.), digital telephone systems, and interactive whiteboards and panels. The specialist also installs and tests software applications; assesses staff IT competencies and provides training in effective computer use; provides user technical support/help desk services; makes recommendations to management regarding IT equipment and software acquisitions; prepares documentation; and performs other IT-related duties as required by the school.

• The IT Support and Multimedia Specialist is appointed to and released from the position by the School Headmaster.
• The IT Support and Multimedia Specialist reports directly to the IT Manager.

This is a full-time position, five days per week (Monday to Friday). Core working hours are from 7:30 a.m. to 16:30 p.m.

Duties:

• Event Support (70% of working time):
• Operation of audio, lighting, and video equipment.
• Setup of microphones, projectors, cameras, and multimedia panels.
• Technical support for school events, meetings, concerts, and performances.
• Monitoring the condition of equipment and performing timely maintenance.
• IT Infrastructure Maintenance (30% of working time):
• Replacing cartridges and performing minor repairs of office equipment.
• Connecting interactive panels, TVs, and cables.
• Assisting staff with basic technical issues.
• Analyse data and develop short- and long-term IT development plans aligned with the school’s IT strategy.
• Assembles, installs, configures and maintains PCs/laptops/tablets and other computing devices used in the school’s operations.
• Allocates, maintains and troubleshoots printers, scanners, copy machines, faxes, plotters, interactive whiteboards and panels, multimedia projectors, sound systems, digital telephony (VoIP) system, etc.; liaises with supplier companies and service/technical partners, follows instructions in cases when eliminating issue requires specialist attention or is not possible at the company premises; leads a documentation of hardware dispositions, prepares data for IT inventory and audit.
• Evaluates employees’ IT abilities, gives advice/training if necessary, acts as a technical source in assisting users to resolve network/equipment/software problems, provides technical support via help desk receiving and processing inquiries through emails, telephone and in person.
• Sets up and runs sound and lighting equipment for all school events throughout the academic year. PA/lighting systems technician.
• Perform other related IT duties as assigned.
• PERSONAL REQUIREMENTS
• Higher education in computer science, information technology, or a related field, with at least three years of practical experience in maintaining and repairing computer and multimedia equipment;
• Strong understanding of server, network, and computer systems, including software and peripheral hardware specifications;
• Ability to provide technical support for modern technologies in conformity with school requirements;
• Ability to explain technical concepts and procedures to non-technical users;
• Fluent English (verbal and written), with the ability to draft business correspondence and technical documentation;
• Excellent interpersonal and communication skills;
• Ability to be flexible when required;
• Commitment to continuous professional development.

Skills

The IT and Multimedia Support Specialist must demonstrate the following skills:

• Analytical skills and problem-solving abilities.
• Teamwork skills.
• Effective communication skills.
• Attention to detail and accuracy.
• Organisational skills.
• High level of written communication skills.

• Stress management and time management skills.

• The closing date for applications is October 23, 2025. Please let us know your salary expectations ( net , KZT) in your applications ( if possible).

• Benefits:

• Free breakfasts and lunches during the School term.
• Voluntary medical insurance after the probation period.

• Haileybury Almaty is committed to safeguarding and promoting the welfare of children and young people and expects all staff and those connected to the school to share this commitment. Applicants for this post must be willing to undergo child protection screening including reference checks with previous employers and a Police check or equivalent.

• Paid annual leave of 56 calendar days;

• Additional paid Christmas leave (1 week before the New Year);

• School gym and Swimming pool.