Deputy Head of Technical Account Managers

Key responsibilities:

Talent Development & Quality Management:

Support Team Leads in performance reviews, onboarding plans, and grade management;
Enhance overall work quality and client service standards;
Contribute to talent development initiatives within the department;

Operations & Process Optimization:

Analyze and optimize departmental processes, implementing continuous improvement initiatives;
Validate, prioritize, and support the execution of initiatives proposed byTeam Leads
Drive cost optimization and efficient resource allocation;
Support strategic and operational planning alongside the Head of Department;

Reporting & Analytics:

Collect, analyze, and interpret team performance and process data;
Prepare regular reports and insights for the Head of Department;
Use data to guide decision-making and process improvement

Cross-Functional Collaboration:

Work closely with product and client-facing teams to improve processes and collaboration;
Support Team Leads in implementing their ideasPrepare and deliver presentations, analytics, and recommendations to leadership;

Required Experience:

• Proven experience managing a department or large team (20+people), ideally in a client-facing environment;
  • Strong analytical and structured thinking skills, with a track record
    of process optimization;
  • Excellent presentation and communication skills, able to
    convey complex information clearly;
  • Experience collaborating with product and operational teams;
  • Familiarity with performance management, KPIs, and continuous improvement frameworks;
  • Experience in change management, cost optimization, and process

    automation;

Nice to have:

• Familiarity with Application Programming Interfaces (APIs); basic understanding of multi-tenant architecture, knowledge of proxying and related network concepts, GitLab CI/CD pipelines, comprehension of data-driven systems;
• Command of markup web languages (HTML, CSS); Basic knowledge of modern frontend frameworks, particularly React; Server-Side Rendering (SSR), Search Engine Optimization (SEO) principles and responsive design practices;
• Experience with monitoring and logging tools such as Datadog, ELK (primarily Kibana), and JIRA.

Our Benefits:

• Full-time remote work opportunities and flexible working hours
• Private insurance
• Additional 1 Day Off per calendar year
• Sports program compensation
• Comprehensive Mental Health Programme
• Free online English lessons with a native speaker
• Generous referral program
• Training, internal workshops, and participation in international professional conferences and corporate events.