Customer Support Specialist (English C1)

PrimeXBT is a financial services provider offering a wide range of multi-asset trading products, including cryptocurrencies and CFDs.

We are looking for an energetic and self-motivated professional to ensure customer satisfaction through the delivery of exceptional service and support. You will be tasked with managing inquiries, resolving issues, and assisting customers with a high level of professionalism and courtesy. The aim is to create and maintain positive relationships with customers, guaranteeing that their requirements are fulfilled, and addressing their concerns in an effective manner.

How you are going to make an impact

• Respond to customer queries promptly and efficiently through emails, live chat and phone calls.
• Work together with various departments to address complex problems and escalate issues when necessary.
• Conduct follow-ups with customers to ensure their concerns are resolved.
• Perform troubleshooting using different diagnostic techniques.
• Record and document repetitive issues to contribute to process improvement.
• Generate pertinent informational materials, including FAQ articles, user manuals, and tutorials.
• Provide guidance to current and prospective clients regarding the acquisition of additional products and services offered by the company.
• Identify and execute initiatives to improve the overall customer experience.

Discover your Fit

• Experience in fintech (forex/crypto).
• 1+ years of online customer support experience.
• English - excellent written and oral skills.
• Excellent interpersonal and communication skills.
• Ability to manage or navigate stressful situations.
• Experienced with using customer service software, tools and databases.

Shifts: 2/2

We are ready to provide for you

• 100% remote job
• Competitive salary based on your experience
• Opportunity to work in international and cross-functional team with challenging and in-demand product
• Performance-based bonus every quarter based on your results
• Medical insurance after probation period
• Additional sick leaves every 6 months
• Birthday gifts