System Administrator

We are looking for talent!

CLARITY is an IT consulting company, which was established in 2012 in Riga, Latvia. We have offices in Mauritius, Belarus, India and Mexico. CLARITY is market-leading consulting company in Quote-to-Cash space. CLARITY is leveraging leading technology platforms and helping companies around the world to transform customer experience by empowering sales and creating new monetization opportunities through subscription model implementation. CLARITY subscription management solutions enable smooth transition to outcome-based subscription sales allowing leading enterprise brands to gain a competitive advantage and grow recurring revenues with new business models, new products, and new services.

We are looking for System Administrator.

REQUIREMENTS:

• 3-5 years relevant IT experience, preferably in the Helpdesk environment.
• Interest in solving hardware and software problems (laptops, network, Wi-Fi)
• Strong sense of responsibility and good time management skills.

• Provide support for company employees.

• Сoordinating with other support teams and departments to provide solutions to issues.

• Monitoring internal systems performance.

• Tracking tickets in queue and ensuring SLAs are met accordingly.

• Logging all service requests and updating tickets as needed.

• Understanding of IT Security importance.

• Knowledge in computer networks and VPN solutions.

RESPONSIBILITIES:

• Asset management.
• Licenses and IT agreements management.
• Communication with service and solution providers.
• Investigatingand troubleshooting incidents and issues related to end-user devices and systems/resources they use.
• Help with documentation and policies development.
• Ensuring that IT Policies are followed.
• Participate in IT insfrastructure and process modernization.
• Participate in IT Security Testing events and make proposals.
• Plan the day-to-day effectiveness of service provision and ensuring that targets are met.
• Participate in the creation of a unified technical support process in the company within 1st and 2nd Helpdesk level worldwide.
• Conduct a technical audit of the current situation in the locations (processes, cooperation with other teams), recommend improvements.

WE OFFER:

• Office in the city center of Minsk;
• Parking space for each employee;
• Snacks, fruits, coffee in the office;
• Training, certifications and individual personal development plan;
• Health insurance;
• Phone number paid by the company;

Don't hesitate to contact us!