Project Manager (IT / web, middle)

Genesis is a digital agency which supports clients and projects spanning various industries, organization sizes, missions, and visions. Our clients range from start-ups to big brands, from non-profit organizations to software platforms and commercial brands.

Now we are looking for a Digital Project Manager/Business Analyst to manage projects, elicit and manage requirements, grow client accounts, and assist with pre-sales and internal process improvement initiatives.

Your responsibilities will include:

• Leading day-to-day communication with clients — from kickoff to delivery and support after.

• Managing several kinds of projects (website development, design, SEO optimization and analytics): timelines, budgets, deliverables.

• Eliciting and managing requirements for the projects. Translating client goals and needs into actionable tasks for our design, dev, SEO, and analytics teams.

• Creating project documentation: briefs, SOWs, BRDs, Roadmaps, Diagrams, and other PM/BA artifacts.

• Assisting in creating quotes and proposals.

• Keeping internal and external stakeholders aligned at every stage of the project.

• Spotting opportunities for upsells and supporting the sales process.

• Negotiating with the clients on the additional services.

• Tracking project performance, timeline, budget and ensuring work meets quality standards.

• Building long-term client relationships.

• Supporting strategic planning, client renewals, and new pitches.

Requirements:

• 5+ years of experience managing several client projects, preferably in an agency or client-facing environment.

• Adeptness at managing multiple (up to 4-6) projects in parallel (2 midsize + 2-4 small).

• Experience in eliciting, modeling, documenting and managing requirements.

• Knowledge of the website development lifecycle (SDLC) and how it applies to custom CMS builds.

• Knowledge of best practice design principles (UI/UX).

• Experience with content management systems such as Drupal, WordPress and others.

• Experience with marketing automation platforms like Salesforce, Eloqua, Marketo, HubSpot, etc.

• Experience with project management tools (Jira, Trello, Asana) and product roadmapping tools (Miro).

• Adeptness at building relationships with entry-level client staff up to C-level stakeholders.

• The ability to align working hours as closely as possible with the EST timezone (9:00 AM – 5:00 PM).

• Experience with sales, pre-sales calls, workshops, onboarding new clients.

• Excellent written and spoken English (C1-C2).

• Optional but great to have: knowledge of SEO, web analytics and basics of QA.

• Optional but great to have: relevant certifications (e.g., PMI, IIBA, Scrum.org, etc.).

What we offer:

• Competitive salary (based on your experience).

• Annual bonus based on the company year's results.

• Fully remote work with possibility to work from anywhere.

• Direct access, consulting and mentorship from the C-suite.

• Opportunity for development and career growth.

• Supportive team culture built on respect and open feedback.