Student services department manager

Role Purpose

The Global Edge Manager (Student Experience) plays a vital role in shaping a transformative student journey at DMUK. This role champions student voice, leadership, community, and belonging through a dynamic portfolio of student-led experiences and global engagement. The post-holder will lead key student initiatives including student union development, student ambassadors, mobility, student events, and the transfer-out process, ensuring all students have access to enriching, inclusive, and life-changing opportunities.

Key Responsibilities

Student Life & Engagement

• Develop and deliver a vibrant student experience programme across all year levels.

• Support the growth and development of student clubs, interest groups, and peer-led initiatives.

• Oversee the DMUK Student Ambassador Programme, ensuring ambassadors are trained and meaningfully engaged in recruitment, events, and student support.

• Act as lead liaison for the DMUK Student Union, supporting its governance, elections, events, and integration into university life.

• Organise student signature events across the academic calendar, including Welcome Week, Cultural Days, Social Innovation projects, and the Student Awards.

Social Mobility & Global Engagement

• Design and promote inclusive opportunities that support upward student mobility—locally and internationally.

• Coordinate DMUK’s participation in global citizenship and social action programmes (e.g., CONNEXX, DMU Global, youth exchanges, volunteering).

• Proactively identify and support students from underrepresented backgrounds to take part in mobility and enrichment activities.

• Track participation, measuring impact, and report on student development outcomes from mobility and engagement initiatives.

Student Transfers & Support

• Serve as the institutional point of contact for students requesting transfer to other DMU campuses (e.g., DMU Leicester or DMU Cambodia) or to external universities.

• Coordinate the transfer-out process in alignment with academic and administrative protocols, ensuring a smooth and supportive student experience.

• Provide guidance and one-on-one support to students exploring external opportunities, including documentation and reference coordination.

Student Voice & Inclusion

• Facilitate ongoing student consultation via surveys, focus groups, ambassador panels, and regular forums.

• Support equity, diversity and inclusion in all engagement activities, ensuring broad participation across nationality, gender, and socio-economic background.

• Represent the student voice in institutional policy, student development planning, and quality assurance processes.

Key Relationships

• Director of Student Development

• Academic Leaders and Programme Coordinators

• Student Union Executive Team

• DMUK Ambassadors and Student Groups

• International Offices at DMU Leicester and DMU Cambodia

• External partners (NGOs, mobility organisations, youth networks)

Key Competencies

• Student-Centredness

• Inclusion and Belonging

• Community Building

• Global Outlook

• Programme Leadership

• Stakeholder Management

Governance & Accountability

• The Global Edge Manager (Student Experience) will report directly to the Director of Student Development.

• The post-holder will be subject to regular performance appraisals in accordance with DMUK’s HR policies and procedures.

• A formal probation period of 3 months will apply, during which performance and alignment with institutional values will be reviewed.

• The role includes line management responsibilities for student interns, part-time student staff, and volunteers engaged in student engagement activities.

• • The post-holder is expected to contribute to departmental planning, attend regular team meetings, and submit termly progress reports to the Director of Student Development.

How to apply:

Please send your CV, including a photo, to an indicated email below and await a response via email.

Applications without a photo or those from candidates lacking proficiency in all three languages will not be considered.