Junior Service Desk Specialist (Processing Center)

We are looking for a Junior Service Desk Specialist with strong communication skills to join our team in the Processing Center. In this role, you will analyze and resolve incidents, ranging from basic inquiries to more complex technical issues.

This position requires working in shifts:

During the weekdays, 09:00/10:00 – 18:00/19:00 and 14:00 – 22:00 (GMT+3), 22:00 – 07:00/08:00 (1-2 night shifts per month). During the weekends, 11:00 – 18:00.

At EPAM Belarus, employees have the flexibility to choose the environment that suits them best. You can work from any location in Belarus, whether it's your home or our offices in Minsk, Grodno, Brest, Gomel, Mogilev or Vitebsk.

Responsibilities

• Serve as an entry point to all requests from EPAM employees
• Provide timely request fulfillment according to the workflow (training and knowledge transfer will be provided)
• Answer users’ questions via phone, email, and web app (knowledge base guide is constantly growing)
• Communicate with other teams including L2/L3 support to guarantee correct request assignment and resolution
• Be ready to work in shifts (night, early morning, and weekend shifts included)

Requirements

• Proven ability to work independently and as a team member
• Good communication (written and oral) and interpersonal skills
• Fine organizational, multitasking, and time management skills
• English level: B2 and higher
• Stress resistance and ability to adapt to changes of a different kind