Technical Support Specialist/Специалист технической поддержки

We are a rapidly growing IT company delivering international projects and innovative solutions in the iGaming industry.
Our team unites over 600 professionals across Russia, Belarus, and other countries. In Russia, we are an officially accredited IT company.

We are looking for a Technical Support Specialist with strong English skills (B2+), ready to work night shifts and help us provide top-quality support to our clients.
This role is office-based.

Responsibilities

• Troubleshooting and resolving technical issues for our B2B clients and internal stakeholders.

• Analyzing incidents, bugs, and their root causes; processing data based on logs.

• Working closely with fellow support team members to resolve issues efficiently.

• Communicating with clients in English in written form (we are not a call center).

Requirements

• English level: Upper Intermediate (B2) or higher.

• Previous experience in technical support or IT.

• Ability to analyze logs and approach non-standard issues.

• Strong analytical skills, responsibility, and attention to detail.

What we offer

• Schedule: 2/2, night shifts from 00:00 to 11:00.

• Salary from 75,000 ₽ net + KPI bonuses.

• Annual salary review based on performance.

• Full social benefits: official employment, paid vacation, sick leave.

• Training and mentorship during a 3-month probation period.

• Career growth opportunities.

• Comfortable modern office with team lunches, board games, team-building activities, English classes, and more.

Hiring Process

Written test (up to 2 hours).

Interview with an HR Manager.

Final interview with the Team Lead.