Support Engineer

About us: Steinpilz Bel - R&D office of the German company Steinpilz Gmbh, HTP member. The main customer is the German company Mercedes-Benz AG. The company is currently working on 10+ projects that are used in production at 80+ factories and dealerships. Within the company, processes are built on the basis of the Agile Scrum and Kanban methodologies. We use Jira, Confluence, Gitlab CI, MS Teams. Internal documentation, correspondence, meetings with the customer in English.

Responsibilities:

• Communication with end user and it’s technical support

• Processing of incoming Incident Tickets in English and German

• Analysis of user's issue (go deep into user’s use case) and bug testing

• Monitoring of systems and jobs running without any failures and escalating any troubles on time to the team

• Elaboration of issue solution with a minimal response time

• Reporting of bugs and feature requests to development team

• Tracking issues status and reflecting it on Jira

• Find common scenarios and automate them in any way possible (e.g. SQL script)

• Creation and update of technical documentation

• Analyzing and querying data in MS SQL database

Requirements:

• Languages: German, English

• Communication skills

• Basic troubleshooting skills

• Problem-solving

• Databases: MS SQL Server. Simple query scripts. Understanding of general concepts.

• Ability to work independently on a problem with the use of existing knowledge base (Confluence)

We offer:

• 7 sick days

• Medical insurance

• Sport compensation

• Education compensation

• Official employment

• Stable salary

• Office in 15 minutes walk from the metro station "plošča Pieramohi"

• The ability to work remotely up to 100% of the time

• Flexible working hours

• Friendly team

• The salary level is determined based on the results of the interview.