Collection Team Leader (Accounts Receivables)

We are looking for an experienced and proactive Collection Team Leader to join our global Finance team. In this role, you will be responsible for leading a team of Accounts Receivable specialists, with a strong focus on improving cash flow, reducing DSO, and ensuring timely collection of outstanding receivables.

You will oversee day-to-day collections operations, coach and support your team, manage escalated cases, and drive continuous process improvements in collaboration with cross-functional teams such as Order-to-Cash, Credit Management, Legal.

Mix remote work with in-office engagements by visiting the EPAM office in Astana or enjoying the comfort of working from home. The choice is yours!

Responsibilities:

• Lead, mentor, and develop a team of collections professionals to achieve performance targets and service standards.

• Monitor collection metrics (e.g., aging reports, DSO, collection rate) and take corrective actions when necessary.

• Manage complex or escalated collection cases, including direct communication with customers to resolve issues.

• Collaborate with internal teams (Order-to-Cash, Credit Management, Legal, Business representatives) to resolve disputes and ensure smooth collection processes.

• Identify opportunities to improve operational efficiency and support process automation and standardization initiatives.

• Ensure compliance with internal policies, audit requirements, and local financial regulations.

• Provide regular reports and insights to management regarding team performance, risks, and improvement areas.

• Maintain clear documentation and internal controls across all collection activities.

Requirements:

• Bachelor’s degree in Accounting, Finance, or a related field

• English level – B2+, both verbal and written

• 5+ years of relevant experience in Accounts Receivable, Revenue Accounting, or Collections

• 2+ years in a leadership role, ideally in a global, fast-paced environment

• Understanding of Order-to-Cash lifecycle, including payment posting, customer communication, and provision calculation

• Proven ability to lead through change, implement process improvements, and drive team performance

• Solid working knowledge of credit analysis, financial reporting, and collections techniques (e.g., skip tracing)

• Excellent interpersonal and conflict-resolution skills

• Experience with SAP and advanced Excel/reporting tools are highly appreciated

We offer:

• We connect like-minded people:
  • Delivering innovative solutions to industry leaders, making a global impact
  • Corporate and social events
  • Enjoyable working environment
• We invest in your growth: 
  • Leadership development, career advising, soft skills and well-being programs
  • Unlimited access to LinkedIn Learning, Get Abstract, O'Reilly, Cloud Guru
  • Free English classes with certified teachers
  • Discounts in local language schools, including online courses for the Kazakh language
• We cover it all:
  • Participation in the Employee Stock Purchase Plan
  • Monetary bonuses for engaging in the referral program
  • Comprehensive medical & family care package
  • Six trust days per year (sick leave without a medical certificate)
  • Coverage of psychology sessions of your choice
  • Benefits package (sports activities, a variety of stores and services)

EPAM is a team of technologists and innovators united by a passion for technology. In Kazakhstan, we operate across all cities with offices in Astana, Almaty, and Karaganda and work with the world's leading companies from different industries. In 2023, EPAM received the Export Excellence Award at the esteemed Digital Bridge Awards, showcasing our commitment to excellence and innovation.