Customer Support Specialist

The Open Platform (TOP) is the leading tech company developing Web3 innovations in Telegram. TOP is fueling the Telegram economy through both foundational infrastructure and consumer-facing apps. By integrating blockchain technology into day-to-day digital activities, TOP is building a seamless, scalable platform designed for a billion users — accelerating the mass adoption of crypto.

TOP provides a powerful toolkit of funding, expertise, and technology resources, streamlining access to critical tools like wallets, developer resources, SDKs, APIs, and marketplaces. TOP also develops and supports leading ecosystem products including the Wallet in Telegram, Tonkeeper, STON.fi, Getgems, Tribute, and more.

We are currently seeking a Customer Support Specialist to join our team.

Responsibilities:

• Provide customer support via written communication channels (in Russian and English).
• Analyze situations and resolve customer problems.
• Collaborate with internal project departments to resolve customer issues.
• Work with internal documentation and prepare reports.
• Participate in developing the knowledge base (instructions, regulations, rules).

Requirements:

• Experience in customer support (experience in written communication channels is a plus).
• Desire to develop in the field of customer consulting and support.
• Fluent oral and written communication skills in English (at least upper-intermediate level).
• Proficiency in Microsoft Office.
• Ability to multitask.
• Experience in crypto and a strong understanding of finance would be a plus.

We are looking for specialists available to work on a 2/2 shift schedule, from 2:00 pm to 2:00 am (GMT+3).

Why it is a fantastic opportunity:

• Our business is growing at an exponential scale.
• Non-bureaucratic management that focuses on results.
• Regular performance reviews to assess your progress.
• Remote setup with access to our hubs in Dubai, Yerevan, London and Belgrade.
• Compensation for medical expenses.
• 28 calendar days of paid vacation annually.
• 14 days of paid sick leave to support your health and recovery when needed.
• Access to internal conferences, English courses and corporate events.