Training Manager

Job duties

• Conduct training needs analysis per year identifying all the training required for the Hotel
• Develop a comprehensive training plan of all training activities for the year
• Conduct training sessions, particularly in the areas of customer service, new hire orientation, legal obligations and quality
• Manage and development the employees, ensuring that they are developed to their maximum potential and efficiency
• Monitor training effectiveness in relation to guest feedback systems, complaint analysis etc.
• Liaise with professional bodies, training institutions and consultants to source out and develop with the appropriate program
• Other job related duties

Required qualifications

• Higher education
• At least 2 years of experience in relevant position in the hospitality industry
• Strong operational mindset
• Excellent written, verbal and interpersonal communication skills
• Excellent organizational skills
• Familiar with traditional and modern training processes
• Presentation skills