Customer Support manager

Компания Серенити, разработчик веб и мобильных решений для бизнеса, в поисках хорошего специалиста по поддержке клиентов. Серенити — это сплоченная команда молодых и позитивных специалистов, которые любят свою работу и свое призвание. Мы ищем увлеченных людей, желающих учиться и профессионально расти, для чего мы стараемся создавать в нашей компании все условия.

Описание вакансии мы написали на английском, так как работать нужно будет в международной команде.

You will:

• Consult and support potential and existing clients of our service (no calls, only written communication);

• Communicate with other departments, exchange information with them, and help to solve our clients’ problems;

• Work with CRM systems;

• Ensure customers are happy and continue to use our services;

• Report on the problems and bugs to the IT teams promptly;

• Assist colleagues from the Sales team.

It’s a match if:

• You speak English fluently (Upper-intermediate/Advanced level);

• You’re motivated to help people understand how the system works;

• You have good communication skills and quick and efficient problem-solving abilities;

• You are empathetic, compassionate, responsive, resourceful, and conscientious. You can find an approach to all types of people;

• You’re independent and have responsibility for the decisions taken. You can prioritize your tasks and be focused on quality;

Nice-to-have skills:

• Experience in the customer support/success specialist position or similar.

• Second foreign language (intermediate or higher).

We offer:

• Professional development with interesting projects to work on.
• Official full-time job with social benefits
• A friendly team of top-notch professionals with a positive atmosphere
• Nice office in the center of Yoshkar-Ola, hybrid schedule or remote work - you’re free to choose the most suitable option