Front Office Agent, Aden Hotel Minsk. Администратор службы приёма и размещения гостей

Aden Hotel Minsk is currently looking for ambitious and professional candidates for the position of the Front Office Agent.

The basic responsibilities of the Front Office Agent are to ensures the smooth check in and checkout of guests to maintain and exceed the Aden Hotel standards.

Обязанности:

• Takes a proactive approach to the Reception activities, anticipating potential sales opportunities and any concerns that may arise

• Maintains effective communication within the department and ensures that the Front Office Manager and Lead Receptionist are kept well informed of any problems/queries that have arisen

• Reports any problems/complaints to the Front Office Manager and Lead receptionist

• Greets and maintains an excellent working relationship with guests/clients and colleagues

• Accepts and records reservations to check that all instructions have been carried out and entered into the computer correctly

• Checks and ensures all guest’s bills are charged correctly and posted into the respective folios correctly

• Conducts credit balance checks based on the high balance report

• Checks through the handover diary, act on matters as necessary and communicates information to the rest of the team

• Works as per shift duties list, assisting where necessary. Ensures all work is completed at the end of the shift and that shift task list is filed appropriately

• Follows instructions given by the Lead receptionist in order that the daily tasks for the shift are completed at all times based on Front of House procedures

• Checks in and checks out clients follow up on traces

• Previous guest exposure in the Tourism and Hospitality Industry desired

• Microsoft Office, PMS such as Opera/ Fidelio

• Spoken English is a must

• Stable work with official registration and social guarantees
• Shift work schedule
• Free uniforms (including dry cleaning)
• Complimentary employee meals and other benefits
• For nonresidents, accommodation is provided on site
• Official transfer from/to work from "Mogilevskaya" st. and "Vostok" st.
• Professional and friendly Hotel team
• Modern environment and newest equipment

• Broad opportunities for rapid career growth and professional development

• Corporate learning and development opportunities

• Salary based on the interview results
• We are waiting for your feedback!