Support Service Operator (Online Casino & Sportsbook-Lat AM)

We’re building a bright new team for an exciting online betting and casino project — and we're looking for a Customer Support Operator who will become the voice of the brand for players across Latin America.
The role is fully remote, and the growth path to Team Lead is fast and real

What You’ll Do:

• Communicate with users via online chat and email

• Help with registration, login issues, bonuses, promotions, deposits, and withdrawals

• Resolve customer queries in line with internal quality standards

• Escalate bugs and complex cases to the technical support team

✅ You’re a Great Fit If You Have:

• At least 6 months of experience in a support/customer care role

• English level Intermediate or higher

• Basic understanding of betting/casino platforms (bonuses, deposits, cashouts, etc.)

• Strong attention to detail, customer-first mindset, and ability to multitask

• Confidence in navigating interfaces, guidelines, and internal tools

• The ability to handle chats clearly, quickly, and with empathy

• Willingness to work in shifts, including nights and weekends

➕ Bonus Points For:

• Knowledge of Spanish and/or Brazilian Portuguese

⚙️ What We Offer:

• 2/2 shift schedule (12-hour day and night shifts)

• Payment in cryptocurrency

• Fully remote work — from anywhere

• Fast career growth to a Team Lead position

Training & Onboarding:

We provide a paid training program (1–2 weeks) before your first shift:
You’ll get onboarding materials, platform walkthroughs, and support at every step.
After training, you’ll join your team with full guidance and mentorship — you’re never alone

Ready to Join the Team?

Send your CV our way and let’s make online support awesome — together