Call Center Agent

Call Center Agent (Night Shifts)

Responsibilities

• Receive calls and process incoming online requests from customers.
• Conduct a dialogue with customers in accordance with the Standards of Dialogue and Sales Rules.
• Provide all necessary information to clients about the company's tariffs, services, procedures and promotions (according to the current information on the company's website).
• To sell the company's services (diagnostics, estimates).
• To process requests from clients for the company's services.
• Enter information about each new customer into the company's CRM system and manage the current list of customers in CRM.
• Work with customer complaints and suggestions, and pass them on to relevant colleagues.
• Receive calls from technicians, carry out their orders and wishes.
• Call technicians, give instructions and suggestions.

Requirements

• English from B2
• Experience in customer service or sales will be an advantage
• Work experience in a call center will be an advantage.
• The ability to solve problems and find an approach to clients.
• Ability to work effectively in multitasking mode.
• Customer orientation, kindness and patience.

Conditions

• Remote position
• The salary during the probation period will be starting from $800. Any potential increase can be discussed afterward
• Working hours from 4 pm till 12 am (New York time)