Руководитель смены/Deputy Team Leader

ATU Duty Free was founded in 2000 as a joint venture between TAV Airports Holding and Unifree Duty Free/Gebr. Heinemann. It is a combination of airport owner/landlord, retailer and distributor/supplier that brings together the three core competencies of the industry and puts us ahead of our competitors.

And it is this unique combination that has moved ATU Duty Free from its beginnings – operating an 80 sq.m store, to becoming, 21 years later, one of the worlds top travel retail companies. We now operate 110 shops covering 25.000 sqm of retail space, spanning 21 airports in 7 countries across the globe.

Headquartered in Istanbul, ATU employs more than 1.600 people worldwide, serving approximately 100 million customers annually.

We're looking for a "Deputy Team Leader" for our Kazakhstan operation

Operative management and optimization of the sales and process flow in cash register area within shops in line with Customs Regulations, Company Regulations, and the Quality Management System.

Responsibility

• Provide quality service to ensure continuous customer satisfaction
• Channels the optimal performance of Cashier and Payment Consultants according to cash register targets. Directs and Direct and supervises Cashier and Payment Consultants, offering support when needed
• Oversees transactions at all cash registers
• Promptly address and resolve customer complaints at the cash register point, prioritizing customer satisfaction principles.

Qualifications & Experience

• Team management experience
• Trainings conducting experience

Conditions

Shift schedule 2/2 (day/night)