Data Analyst / CRM manager
Data Analyst / CRM manager
Описание вакансии
Responsibilities:
- Inspecting, cleansing, transforming, and modeling data with the goal of discovering useful information, informing conclusions, and supporting decision-making;
- Developing KPIs and metrics that measure business performance;
- Overseeing the design, development, and maintenance of dashboards, reports, and analytical tools that provide clear visibility into business performance;
- Assessing, making a choice, and using suitable BI platforms and tools;
- Ensuring data governance, data quality, and compliance with industry regulations;
- Keeping correct and up-to-date customers/POS information in CRM (SalesForce), incl. distribution, visits tracking and etc., developing the required CRM reports, assisting Retail sales team;
- Consolidating and providing APO forecast for Retail channels (Showroom, DIY, E-comm);
- Coordinating document flow between retail customers and the company, filling in the customer documents with commercial information, based on sales team inputs (contracts, agreements and other customer documents);
- Maintaining, collecting, analyzing data and creating reports for sell out, managing relationship with service providers;
- Planning, execution, and delivery of BI projects.
- Minimum of a bachelor’s degree;
- Minimum 3 years working experience on the similar positions (preferably international companies);
- Extensive amount of knowledge in Excel, Word and PowerPoint;
- Hands-on knowledge of database and BI tools, good understanding of coding languages;
- CRM working experience (preferable);
- Prior experience in data preparation and visualization;
- Aptitude for descriptive analytics;
- Statistical analysis know-how;
- Deep knowledge (writing, speaking, understanding) of English and Russian languages;
- Strong verbal and written communication skills;
- Strong problem-solving, critical thinking and analytical skills;
- Ability to work with several tasks simultaneously;
- Strong team player;
- Ability to adapt quickly to new environment, embrace changes, and effectively adopt and apply new concepts, methods, and technologies.
- Annual bonus 10%;
- Meal allowance and mobile phone compensation;
- Annual fitness compensation and health insurance after probation period.
Навыки
- Английский язык
- Аналитика продаж
- Прогнозирование продаж
- Работа с CRM
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