Technical Support Engineer (Cyprus)

Spotware Systems is looking for a team player with strong communication skills and the desire to provide premium service and support, to join our office in Limassol.

Responsibilities:

• Working as part of a team of like minded individuals to provide exceptional levels of B2B support at all times.
• Investigating issues raised by clients or internal teams, and providing satisfactory resolution where possible, or escalating according to requirements.
• Liaising with clients, internal teams, and third-parties in order to see tasks through to resolution.
• Creating and maintaining documentation for use both internally and externally.
• You will be expected to develop a strong understanding of both Forex and the platform, in order to provide the best possible service to both clients and colleagues.

Requirements:

• 2+ experience in a technical support or similar role in the IT sphere.
• Experience providing Operating System and Application level support.
• Experience with SQL.
• Fluent English (Upper-Intermediate).
• You use AI not just occasionally, but as a core part of how you think, work, and deliver results. Being AI-augmented is part of what makes you a top performer.
• Excellent organizational skills, and the ability to prioritize and manage workload.
• Strong problem solving and investigation skills.
• Strong numerical and analytical skills.
• Ability to work on a 24/6 weekly shift rotation is essential (after one month training period).

A plus to have:

• 1 – 2  years technical support in brokerage or trading‑tech.
• Experience working with or supporting API integrations.
• Knowledge of the FIX protocol.
• Programming or scripting skills.

Conditions:

• After the training period, we offer a shift-based work schedule to provide coverage 24 hours a day, 6 days a week including Saturday (24/6).
• Competitive remuneration.
• Private medical insurance.
• Work permit arrangements.
• Welcome baby bonus.
• Birthday voucher.
• Fully equipped office with daily fruits, pizza on Thursdays and snacks on Fridays.
• Opportunities for professional growth.
• Friendly working environment.