VoIP Engineer

We are seeking an experienced IP Operations Engineer with a strong specialization in network and telecom infrastructure, particularly in VoIP technologies. The ideal candidate will be responsible for the design, implementation, troubleshooting, and maintenance of IP-based telecom systems, ensuring seamless voice and data communication across the organization’s network. This role requires in-depth knowledge of network protocols, VoIP technologies, and telecom systems to provide reliable and scalable communication solutions.

This is an office-based role. Location: Almaty or willing to relocate for this position.

Responsibilities:

• Maintain and optimize network performance for telecom and VoIP systems to ensure high availability, redundancy, and minimal downtime.
• Implement and manage QoS (Quality of Service) to ensure priority and quality of VoIP traffic over the network.
• Design, configure, and manage IP-based voice and data networks, including LAN/WAN and VPN environments.
• Work closely with cross-functional teams including IT, Security, and Helpdesk to ensure smooth operation of network and VoIP systems.
• Liaise with telecom vendors and service providers for troubleshooting, upgrades, and maintenance activities.
• Monitor network and VoIP system performance using network management tools (e.g., SolarWinds, Wireshark) to detect and resolve issues.
• Troubleshoot and resolve VoIP-specific issues (e.g., call quality, packet loss, jitter, latency) to maintain optimal performance.
• Provide on-call support in case of critical incidents to minimize service disruptions.
• Assist in the integration of VoIP applications with other platforms, such as call center systems or CPaaS platforms.
• Manage Session Border Controllers (SBCs) for securing and routing VoIP traffic.
• Ensure the effective operation of media gateways, transcoding systems, and failover solutions for carrier-grade VoIP services.
• Configure, manage, and troubleshoot Kamailio, FreeSWITCH, and Asterisk to ensure robust VoIP services.

Requirements:

• 3+ years of hands-on experience in IP networking and telecom systems, with a strong focus on VoIP.

• Hands-on experience with Kamailio, FreeSWITCH, and Asterisk.

• Expertise in diagnosing and resolving network and VoIP performance issues.

• Strong understanding of networking protocols, including TCP/IP, SIP, H.323, and RTP, as well as telecommunication systems like PBX, SIP trunks, and SBCs.

• Experience with network infrastructure technologies such as routers, switches, firewalls, and VPNs.

• Familiarity with telecom regulations and compliance standards.

• Strong communication and documentation skills.

Nice to have:

• Experience working with containerized VoIP services and cloud-native telecom infrastructure.
• Experience in developing automated monitoring and alerting solutions for VoIP systems.

We offer:

• Collaborate with a diverse and talented team: Work alongside colleagues from around the world, bringing unique perspectives and cultural insights to your projects.
• Prioritize your well-being: Stay healthy with comprehensive health insurance, including dental coverage.
• Grow your network, earn rewards: Recommend talented friends and get rewarded for successful hires.