Operation Supervisor

Tangem is a high-tech company in the blockchain sector was founded in 2017, headquartered in Zug, Switzerland, with branches in North America, Eastern Europe, and APAC.

Tangem started with the idea of bringing digital assets to the masses using a unique combination of a smartcard-based hardware wallet and mobile applications. Company owns and promotes the technology of hardware cold-wallet for digital assets with secure and simple UX in 220 countries today. Our customers enjoy setup time within 1 minute with the ultimate security level for digital assets on their wallet. Tangem solutions offer multi-support of a growing number of thousands of tokens by a single wallet. SBI Crypto Investment Ltd., the digital asset venture investment company wholly owned by SBI Holdings Inc., has invested $15 million into Tangem in 2019 for mass adoption of blockchain technology.

Responsibilities:

• Coordinate a portfolio of projects with wide range of service providers (BaaS, LaaS, Liquidity, KYC, KYT Providers).
• Organize the operational process for Visa card program (customer onboarding, fulfilment, partner management, risk and data management, reporting, settlement and reconciliations, automation).
• Build high-performing teams and actively manage talent by continuously assessing talent needs against current capabilities, addressing any gaps.
• Manage the budget and financial forecasts, treasury function, monitor key performance indicators.
• Prepare detailed operational documentation for the op. processes (policies, instructions, risk assessments, guidelines, etc.).
• Drives all customer support activities, including process development, optimization and growth initiatives; Develops scalable customer engagement approach and customer deliverables to support growth and optimization initiatives.
• Handle legal, anti-fraud, and compliance process management.
• Oversee accounting and financial control.

Key Requirements:

• Experience in the issuance of bank cards and operational process development of card products
• Experience in organizing managing projects, partners, and quality of payment services.
• Demonstrates strong knowledge of customer service standards, processes and tools.
• Demonstrates ability to lead projects related to CRM, ERP and other operational systems.
• Ability to create budgets and monitor their execution.
• Understanding of financial services operations, compliance and crypto assets regulation in EEA and globally, anti-fraud principles.
• Keen analytical, proven problem-solving and project management skills.
• Strong collaboration and ability to partner effectively with virtual, fast-paced teams.
• English language proficiency

Working conditions:

• Stability, growth, participation in shaping the future unicorn;
• Remote work from any location, schedule based on GMT+3;
• Competitive salary in EUR/USDT