Support Operator (Nepal)

Mediapoint is a gaming-themed digital platform. We work not only in Russia, but also in the international market.​​​​​​​

Responsibilities:

- consulting clients in chat;

- creating incidents according to the instructions (incidents on finance and service issues);

- checking the status of solutions to already created cases and providing information to the client;

- requesting additional data from clients;

- attending trainings.

Requirements:

1. PC knowledge at the level of a confident user;

2. experience in the BC call center, chats for at least 6 months (communication with clients);

3. having a PC and a headset (for active participation in webinars);

4. competent oral and written speech (native Nepalese, English B1-2 is desirable);

5. knowledge of Jivo, Creatio products and CRM systems will be an advantage;

6. going to additional shifts if necessary;

7. attending trainings.

Conditions:

• Decent level of income: Salary- fix + KPI;
• Completely remote work;
• schedule: 5/2 (Monday - Friday, 9:00-18:00);
• Friendly team.