Software Technician

Обязанности

Over 100 mid and small sized staff/student service apps, are maintained in daily basis.

• Serve as the first point of contact for all academic and administrative software-related issues.
• Troubleshoot user issues related to access, functionality, and system errors.
• Microsoft technologies (e.g., Office 365, Teams, SharePoint, AI
• LMS (Learning Management System)
• SRS (Student Record System)
• Career Portal
• Reports and Statistics
• HR Recruitment Portal
• AR Certificates (Student Achievement and Certificates Portal)
• Research Portal
• DMS (Document Management System)
• LRC (Learning Resource Center Apps)
• Admissions Portal
• Attendance System
• Assessment Platform
• Mobile App ( App Store and Play Market)
• Lyceum Systems (SRS and Intranet)
• Dormitory & Contract Applications
• Unified Student Services (Appeals, Exam Script Requests, Interruption, Visa Support, Military, etc.)
• General Intranet Services (Budget, Help Desk, Room Reservation, Video Conference Management, etc.)

Trainings:

• Train end users on system functionality through in-person sessions, documentation, or video tutorials.
• Assist in onboarding users to newly developed university applications.
• Collaborate with IT developers and infrastructure teams to escalate and resolve more complex issues.
• Analyze support trends and suggest improvements to enhance system usability and efficiency.

Требования

The role requires excellent communication skills in English, Russian, and Uzbek, a good understanding of university processes, and a strong technical background. The ideal candidate is a reliable problem-solver who can translate technical concepts into user-friendly solutions and ensure the smooth daily operation of digital systems across the university.

Условия

Working hours:

40 hours per week, 5/2

Our benefits:

• Medical Insurance – quality healthcare coverage.
• 13th Salary Bonus – An additional financial reward at the end of the academic year (special eligibility conditions apply).
• Free Access to Art Clubs – Engage in creative expression through Vocal, Dance, and Drama clubs at no cost.
• Complimentary Use of Sport Facilities – Enjoy free access to the gym, as well as yoga lessons to promote a healthy lifestyle.
• Tuition Assistance – WIUT offers various tuition reduction schemes for eligible employees and their family members, supporting their educational aspirations and others.