IT Operations and Support Trainee

Striving to gain market-oriented knowledge and skills to jumpstart your career in IT? Apply for this program and shape your professional path with EPAM experts.

Details

If you enjoy solving technical challenges and collaborating with others, then choose this program and learn to ensure the smooth running of IT operations.

Our learning path is beginner-friendly, as we will teach you to offer top-notch user support from scratch. By participating, you will have the opportunity to:

• Understand the fundamentals of IT operations and IT service management
• Explore the best practices and guidelines for ensuring the quality of IT services
• Master popular knowledge management tools to gather, organize and share information effectively
• Learn how to provide holistic user support, ranging from identifying problems to troubleshooting
• Develop your soft skills, such as communication, problem-solving and stress management

After completing the program, you will gain market-oriented expertise, which you may apply at our company or anywhere else in the IT industry.

What do we offer?

• Industry-based education. As a leading software engineering company, we will help you explore best practices that the market demands.
• Top-notch learning materials. EPAM specialists with extensive project experience have designed and tested our educational content in numerous training runs.
• Practice-oriented approach. This comprehensive program focuses on providing you with hands-on experience and practical application of the concepts learned.
• Support from training coordinators. We will guide your learning journey and conduct regular Q&A sessions.

Training process

The program consists of two stages:

• The first one will last ~2 months and require ~15 hours of weekly engagement. You will explore self-study materials, complete assigned tasks and discuss your questions with mentors during weekly group Q&A sessions.
• If you show good results and successfully pass a technical interview, we'll consider you for open positions at EPAM or invite you to the next stage. It will last ~1-3 months and require ~20 hours of weekly engagement.

Upon program completion, you may be able to continue your career journey at EPAM based on your demonstrated skills and available opportunities within the company.

What is required for training:

• English level from B2 (Upper-Intermediate) and higher
• Basic computer literacy
• Strong communication skills
• Attention to detail and knack for active listening

Nice to have:

• Basic knowledge of IT service management

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