Customer Support Specialist

Responsibilities:

• Responding to phone calls, emails, and chat messages.
• Quickly and efficiently resolving customer issues.
• Processing returns, exchanges, and customer complaints.
• Keeping records of each interaction with customers.
• Updating customer information in the CRM system.
• Collecting and forwarding customer feedback to relevant departments.
• Informing customers about the status of their inquiries.

Requirements:

• Fluent in Turkish and Knowledge of English (B1 minimum).
• Excellent oral and written communication skills.
• Ability to conduct dialogue politely and professionally.
• Ability to work with large volumes of information.
• Attention to detail and accuracy in documentation.
• Proficiency in PC and basic office programs.
• Skills in working with CRM systems and other specialized software.

Conditions:

• Initial training
• Stable salary
• Unlimited opportunities for professional and career growth, regular external and internal training from our partners
• The opportunity to become part of an international team of professionals who create one of the greatest success stories in the global IT industry