Customer Service Specialist (Spanish Language)

Responsibilities:

• Ensuring a high level of customer service for clients using our fuel cards.
• Handling customer inquiries via phone, email, and chat (consultations, troubleshooting, providing product and service information).
• Promptly resolving issues related to fuel card services (card replacement, blocking, activation, changing limits, etc.).
• Collaborating with other departments (logistics, finance, IT) to resolve customer issues.
• Maintaining customer reports and databases.
• Proactively proposing solutions to improve customer experience and optimize service operations.

Requirements:

• 1+ years of experience in customer support (preferably in logistics, transportation, or fuel card sales).
• Excellent communication skills and the ability to handle objections.
• Spanish Proficiency: C1 level or higher
• English Proficiency: C1 level or higher
• Attention to detail, organizational skills, and stress resistance.
• Ability to work with large volumes of information and multitask.
• Proficiency in computer programs (MS Office, CRM systems).
• Basic knowledge of logistics is a plus.

We Offer:

• Competitive Salary (negotiable based on competencies).
• Management that listens – your ideas and contributions will be valued.
• Official employment under the Labor Code of Uzbekistan (official payroll, 21 days of paid annual leave).
• 5/2 work schedule following the U.S. production calendar for holidays and weekends.
• Night shift (as the team operates on U.S. time from 18:00 to 02:00 Tashkent time).
• Partial or full coverage of industry-related training (upon agreement with management).
• Office located in Ganga (Tashkent).
• Corporate events & team-building activities.
• Adequate budgets for business process automation.
• Professional management with a structured, growth-oriented approach (not the "local" management style).
• Clear understanding of project management processes – there will be no mentor, so we need someone who already knows how to run and develop a project independently.